Long term member, Institute of Electrical and Electronic Engineers.

3249 Arcadia Place

Washington DC, 20015

Cell: 202-302-0661

Over 15 years experience in content management systems as a manager, staff consultant, analyst, project manager and individual contributor in both the public and private sectors. I add business value by analyzing, communicating and applying content management technologies and best practices to solve business problems. I also write for business readers as an after-hours contributing editor in my bimonthly column for EContent Magazine..

December 2008 - Present

Guident Technologies

Senior Consultant

Senior Consultant, Management Consulting Services, Enterprise Content Management (ECM)Systems.

• FDA CFSAN FARM Portal and Search System
  • Electronic submission test script development.
  • Search current state analysis, functional requirements.
• FDA Common Electronic Document Room, an enterprise-wide ECM repository
  • Guident's liaison to FDA's Current and Future Business Process Modeling team.
  • Led ECM, Electronic Records Management, Search, Taxonomy, and XML functional requirements development.
  • ECM taxonomy and metadata analysis, including definitions of terms.
  • ECM vendor research and COTS recommendations to FDA.
  • ECM use cases and tests documents for vendor selection
  • ECM governance framework for consolidated, agency-wide repository. Developed and delivered governance presentations and training.
  • Enterprise taxonomy test plan, test materials, assessment, and presentations to senior management.
  • Search-ECM White Paper.

2004 - November 2008

PCAOB

Senior Business Systems Analyst, Enterprise Content Management Systems

Sr. Business Analyst, Document and Content Management Systems for mission-critical business unit as well as consultant and analyst for enterprise content management initiatives. PCAOB is a private-sector non-profit corporation created by the Sarbanes-Oxley act of 2002.

• Staff analyst for two initiatives, including Intranet and PCAOB's public website.
• Developed and delivered to senior management an assessment of PCAOB's web-delivered information for compliance with Section 508.
• Led team efforts to specify search and web content management requirements, selecting final vendors (Ektron CMS 400.net and Microsoft SharePoint).
• Consulted with IT and Board on various SDLC initiatives.
• Analyzed business needs and developed content management requirements for all PCAOB Documentum applications. Special emphasis on needs of inspections auditing division.
• Developed testable requirements and use cases. Performed QA tests and led user acceptance tests for Documentum applications.
• Specified basic electronic records management capabilities.
• Queried document repositories to identify production data quality issues and remediation opportunities.
• Developed full-text search test procedures for Documentum and other internal repositories.
• Developed communications plans to advance the use of document management across the enterprise.
• Developed and delivered Documentum training.
• Conceived and delivered proof of concept application to migrate key internal documents from Microsoft Word to XML to:
• Enhance usability,
• Promote data management best practices, and
• Facilitate text analytics.

2002-2004

Biogen Idec

IT Manager, Knowledge Management and Technologies

Managing business-critical operations while providing strategic leadership

Worked with Biogen's IT and business thought-leaders to develop a knowledge management strategy while providing operational management of several key Biogen applications areas. :

• Operational IT and strategic enterprise responsibilities. Managed Notes application development, Documentum administration and support, Biogen's international Intranet, and Informatica administration and support.
• Achieved goal of 99% availability based on unplanned outages.
• Worked with Biogen's IT and business thought-leaders to develop a knowledge management strategy.
• Member of Biogen's SDLC development team.Delivered a standard IT development methodology. Developed and delivered supporting tools, a communications plan and training materials.
• Developed proof of concept and project plans for QUMAS-based repository of SDLC project materials.
• Developed prototype taxonomy using XML authoring tools.
• Developed a knowledge management strategy, including KM presentations and supporting materials to engage Biogen stakeholders in KM strategies. Served on core teams defining enterprise search and collaboration requirements.
• Provided operational and strategic management for Biogen's intranet. Completed infrastructure and functional upgrades, developed measurement standards, and created cross-organizational structures for long-term planning and policy setting. Implemented major overhauls of both content and organization, consistent with an evolving Biogen taxonomy that I helped define.
• Managed administration and support for Documentum applications. Developed support, production turnover and support services engagement model.
• Managed administration and support services for Informatica, an ETL tool that is part of Biogen's commercial data warehouse system. Developed production turnover standards within negotiated service level agreements.
• Managed IT internship of Urban Disadvantaged Youth Program, the first such successful internship program for Biogen Idec. For program details, visit http://www.yearup.org.

2000 - 2001, FOREFIELD

Information Architect

Developing and deploying XML solutions, technical documentation and training

Managed rollout of BroadVision's Content Management System, coordinating consultant resources both on and offsite. Developed and implemented data migration plan to transform financial advisory products from legacy HTML to XML. Developed and delivered:

• Performed business process and document content analysis. Developed content management business requirements. Selected content management vendor. Managed vendor consulting.
• Developed and implemented test plans for system implementation.
• Developed and implemented XHTML-XML conversion strategy; developed XML content DTDs.
• Developed and delivered multimedia XML training to editorial and IT staff, delivered via Intranet that I developed and maintained.
• Wrote all internal and customer training, product technical documentation and HELP. Internal documentation includes XML dictionary and API documentation.
• Developed web-delivered Help for BroadVision content management using RoboHelp Office.
• Developed web-delivered multimedia training (with integrated RealNetworks and Acrobat objects) for customer community of 90 field offices and 7,000 users.

1990 - 2000, FM GLOBAL

Systems Technical Consultant

Applying business analysis, project management and technical communications skills

Managed enterprise Document Information Systems Program Plan to maximize FM-Global's business advantage from its document and information warehouse assets. Program Plan identified and selected document standards, technologies and tools, then developed projects and delivered strategic benefits. Achievements:

• Developed project plans, training, support strategies, and test plans for rollout of Impromptu Web Reporting to 1,200 field personnel. Designed and delivered web-based training and support, including multimedia web tutorials using Macromedia Flash. Integrated these seamlessly with FM Global's Intranet.
• Developed a project plan to upgrade strategic publishing processes and content to single-source multi-channel XML system. Designed XML DTD, created XML document collection for Enigma subsystems proof-of-concept.
• Introduced CD publishing technologies and tools to transform key document to fully searchable Acrobat files on CD-ROM.
• Managed project to achieve distribution and production savings exceeding $200,000 annually. Developed and deployed multimedia tutorial to assure rapid learning and use; 95% satisfaction rate.
• Developed document security strategy and managed customization project to achieve secure use of FM strategic documents on CD-ROM
• Consulted with cross-organizational team selecting Documentum as enterprise document management system, for 500,000 CAD drawings and Loss Prevention Reports. Developed multimedia web-delivered training for 1,300 users.
• Selected and managed project to acquire imaging, OCR and content-based retrieval technologies. Implemented enterprise-wide content-based retrieval system. Loss Prevention information library yielded $95,000 annual savings from faster, more accurate searches, and elimination of filing by 1,200 field engineers. Developed and delivered electronic and classroom training. Co-authored and co-starred in video training title. Wrote system documentation.

DATA GENERAL CORPORATION

Technical Writer,Technical Publications Manager,IS Consultant

• Developed and staffed full-service publishing organization for large-scale hardware/software R&D. Hired and trained all staff. Selected typesetter and designed user interface for a combined text processing/typesetting system. Specified internal documentation system for software, hardware, and firmware development. Developed a technical library with on-line card catalogue, and integrated this with the software and hardware R&D organizations. Delivered hardware, firmware and software documentation.
• Evaluated, recommended and delivered document information systems using expert systems, full-text retrieval, and imaging technologies.
• Managed CAE/CAD publications department. Established program management techniques for CAD systems development. Managed outside vendor program for purchase of design and fabrication of printed circuit boards, coordinated with various internal departments.
• Developed 5-year plan for capital equipment and software system acquisition for Corporate Publications dept. Justified and purchased systems to increase illustration productivity and automate typesetting. Managed software development contract effort. Established presentation graphics service. Designed and implemented program to standardize and distribute sales literature electronically, saving $300,000 annually. At the request of senior management, led a task force to analyze competitive strengths/weaknesses of DG's office automation word processor.

• Certificate in Advanced Management Studies, 15 graduate credits in Information Systems, including systems analysis, database management and expert systems. Babson College. Graduate Program Award for academic excellence.
• MBA with Highest Distinction. Babson College. Graduate Program Award for academic achievement.
• BA, Business Administration with Highest Honors,first in class standing. Lowell Technological Institute.
• St. Paul's School Advanced Studies Program, Number Theory, Symbolic Logic and English, St. Paul's School, Concord, NH.

• AIIM Electronic Records Management Specialist, July 2010
• Delivered “Improving Findability Inside the Firewall,” Enterprise Search Summit, May 2010.
• Completed NARA's Records Management certification training, consisting of 6 Records Management knowledge areas. Passed all five NARA exams.
• Biogen Leadership Award.
• Contributing editor with over eleven year's experience as a columnist for EMedia Magazine and EContent Magazine: Software reviews, articles and "Information Insider," a column specializing in content management and XML. EContent's readership is heavily weighted with C-level executives, Presidents, Owners and industry leaders. For a comprehensive list of my published works, go to: http://my-words.org/emedia.htm. Or, Google me as "Robert J. Boeri". (Use the double-quotes as shown.)
• Long-term member in IEEE. Member, IEEE Society on Social Implications of Technology .
• Professional Member of AIIM, the Content Management Association.
• Published numerous book reviews and articles for Boston Software Newspaper and Boston Broadside (a publication of the Society for Technical Communication).
• Presented "Improving Findability Behind the Firewall" at Enterprise Search Summit 2010.
• Featured speaker at InterChange 1999-2000 with presentations on XML and Web multimedia. Other presentations and tutorials on SGML/XML, Text Retrieval, and Document Management Systems at CD-ROM Expo, InterChange 1998-2001, and Documentum Users Northeast User's Group.
• Published book reviews and articles for Boston Software Newspaper and Boston Broadside (a publication of the Society for Technical Communications). Member IEEE (Computer SIG).

Category

Skill

Accomplishments and Notes

Tool (if applicable)

IT Management - Systems Analysis

Functional Requirements: Led Enterprise Content Management, Electronic Records Management, Search, Taxonomy, and XML functional requirements development. Coordinated this with FDA Enterprise Search project team.

Governance: Developed Governance framework for the FDA's proposed, consolidated agency-wide document repository. Provided Governance presentations and training to the FDA.

Taxonomy: Worked with professional taxonomist consultant to develop and deliver Taxonomy Test deliverables to the FDA. Developed a taxonomy testing plan and test materials for an enterprise-wide federal taxonomy. Managed and assessed test results, and presented recommendations to federal senior management team.

Vendor Assessment: Developed, assessed, and presented the results of an ECM COTS vendor analysis, and their associated partners, for a federal agency-wide initiative to consolidate its document repository. Developed use cases and test files.

Staff consultant on SDLC and web initiatives.

Project Management

Managed IT and electronic publishing projects successfully for over 15 years.

Microsoft Project

Microsoft Office Suite

Published software review of XML Office suites, including Office 2007 and StarOffice 8 in EContent Magazine.

Used PowerPoint extensively for management and conference presentations. Developed several web-delivered multimedia PowerPoint presentations, with integrated Acrobat and Real components.

XML

XML Schema Development

• Developed comprehensive DTDs and schemas for multi-channel XML publishing.
• Published software reviews and articles about XML Integrated Development Environments.

• Stylus Studio
• Altova XML Spy
• XML Turbo
• Near and Far Designer

• Created XML content for Forefield, my website and for vendor beta test of Enigma.
• Published a software review.
• Delivered 4 XML conference presentations and one "hands on" tutorial session.
• Working knowledge of FrameMaker.

• XMetaL 2.0
• XML Spy
• FrameMaker 7.0

XML Content Management

Online Help and Training

HTML and Web-delivered Help Development

Developed Forefield Intranet and web-delivered PowerPoint tutorials.

• Developed BladeRunner Help system.
• Developed PC application-embedded HTML Help system.
• Deployed WebHelp on my own web site (see Microsoft Access below).
• Published a software review.

RoboHelp Office 9

Multimedia - CD-ROM

Developed and delivered Intranet and CD-ROM multimedia training.

• Lotus ScreenCam
• Demoshield

Delivered Intranet-based "show me" video explaining Use of Cognos Impromptu.

• Macromedia Flash
• Windows video capture and production

Web Development

HTML and XHTML Development

See my own website (the site you're now viewing) for samples:

• http://my-words.org

• Macromedia Dreamweaver
• Allaire Homesite
• SoftQuad HotMetal
• Adobe PageMill
• HTML Tidy
• TopStyle CSS authoring
• Javascript

Web and Other Imaging

Used extensively on personal and corporate web sites, CD Publishing, etc.

• MetaCreations Painter
• Macromedia Fireworks
• Photoshop LE

Web Streaming, Multimedia

• Published Real software review.
• Gave Web Multimedia conference presentation with emphasis on RealProducer.

• Real's RealProducer
• Real SlideShow
• Windows Media Producer
• Macromedia Flash

Video and Multimedia Development

CD Recording - Multimedia

• Includes digital data and audio production.
• Published software review of QuickTime.

• Adaptec Easy CD Creator
• Apple's QuickTime
• See also Flash and Real above

• Used extensively to supplement CD and web-based delivery of training, demonstration, and other content.

• Snagit/Dubit
• Camtasia
• MGI VideoWave

Sound editing and production

Used to deploy Real streaming music; see my websites.

Sonic Foundry SoundForge

Document Management and e-Paper Development

Document Management

• Developed proof of concept and project plans for QUMAS-based repository of SDLC project materials.
• Managed Documentum administration services.
• Member of enterprise team during vendor search system selection and rollout.

• Documentum
• Verity content-based retrieval
• Visual Source Safe
• Atomz content-based retrieval
• Softscape's QuickFinder

e-Paper, imaging, OCR, content-based Retrieval

• Beta tested and published software reviews for versions 3 through 8.
• Implemented corporate-wide.

Adobe Acrobat

e-Paper Encryption

Managed vendor customization and rollout.

Ambia Signet

OCR

Published software review.

Acrobat Capture

Structured Information

Logical Data and Process Modeling

Visio to model SDLC and various internal PCAOB business processes.

Modeled business processes to implement BladeRunner workflow.

• Visio
• Platinum Erwin web publisher
• Erwin modeler.